AI and Automation as a Leadership Test
A presentation at Fujitsu Hybrid IT in in Helsinki, Finland by Bruno Amaro Almeida
AI and Automation as a Leadership Test Bruno Amaro Almeida, 1 interim SVP, IT / VP, IT Operations June 2026 Photo by Jehyun Sung on Unsplash
Content recommendations 80% of all viewing from AI recs, $1B/year saved in churn reduction Route Optimization 100M fewer miles/year, 10M gallons of fuel saved, $400M annual savings 2 Personalized recommendations 30% ROI on AI investments, drink accuracy up 94% → 99%, $125M supply chain savings
Fortum’s purpose is TO POWER A WORLD WHERE PEOPLE, BUSINESSES AND NATURE THRIVE TOGETHER. STRATEGIC PRIORITIES Deliver reliable clean energy Drive decarbonisation in industries Transform and develop DIGITAL AMBITION Growth Efficiency Security & Sustainability IT’S STRATEGIC PRIORITIES Customer Centric Cost Efficient Secure and Reliable VALUES Aim high With care Win together
FORTUM DIGITAL STRATEGY Embed digital into the core of how we operate, grow & lead. BUSINESS VALUE LEVERS Our progress becomes visible via: 1. Customer Excellence & B2B Growth 2. Optimization & Automated Operations 3. Enhanced Asset Management 4. Digital Employee Experience 5. Safety, Security & Sustainability DIGITAL FOUNDATION Our progress is powered by: 4 1. Data & Analytics & Integrations 2. Cloud, Platforms and Automation capabilities 3. GenAI & AI Platforms 4. Cyber security & Data Privacy 5. Collaboration: People, Process, Skills DIGITAL STRATEGY OBJECTIVES GROWTH EFFICIENCY SAFETY, SECURITY & SUSTAINABILITY
What AI Nightmares Teach Leaders 5 From “10 famous AI disasters” in CIO.com
Operating Model First, Technology Second Steer Operate Identify Develop 6 Photo by Art Institute of Chicago on Unsplash
AI and Citizen Development Are Reshaping Productivity 7
Modernizing our digital foundations to improve ownership, standardization, and scalable decision-making End Users, Stakeholders and Value Creation Strategic Portfolio Management (SPM) End User Experience (Service Hub) IT Finance Management (ITFM) Business Applications and Services Service Management and Core Capabilities Customer Centric Technical Capabilities and Platforms IT Operations Management (ITOM) Identity Governance and Admin. (IGA) IT Asset Management (ITAM)
Cyber Security and Zero Trust as enablers of resilience, compliance, and value creation Secure and Reliable 9 Microsoft’s ‘From security perimeter to Zero Trust’
(re)Thinking Our IT Service Delivery Model across core areas towards a Unified Delivery Service Portfolio Steering Service Integration Function Service Desk Efficient Operations SP SP SP SP SP SP Service Management and Service Integration View LEGEND Internal w/ possible external services Internal augmented by external resources Service Provider (SP)
Responsible AI as a Foundation for Digital and Business Growth End Users, Stakeholders and Value Creation Elevate customer excellence & B2B growth Advance digital employee experience Strengthen optimization and automated operations … Business Applications and Services . Service Management and Core Capabilities AI Posture Management and Governance Technical Capabilities and Platforms Monitoring of Agentic AI and Improve Model Performance in Observability Platform Non-human identity governance AI governance capabilities for Code Repository and Artifact Storage AI Landing Zones in Cloud Hyperscalers MCP Gateways and Guardrails in Zero Trust Platform … 11 Photo by dhehaivan on Unsplash
Questions & Answers Bruno Amaro Almeida VP, IT Operations brunoamaro.com
Most AI success stories celebrate velocity. Velocity without discipline creates hidden complexity: fragmented controls, unclear ownership, and mounting support burdens. This is the leadership tension CIOs face today. They must balance relentless pressure for speed against the discipline required for sustainability. Bruno shares where acceleration creates leverage versus fragility, drawn from enterprise energy sector experience.
