In today’s rapidly evolving tech landscape, innovation in IT operations is not a luxury—it’s a necessity. This talk dives into the transformative journey of reshaping IT infrastructure and operations, focusing on the seamless integration of Core IT and Digital Development. Discover how we revolutionized our approach by modernizing tools, processes, and people, fostering a culture of collaboration and efficiency. By aligning service management with cutting-edge software development practices, we started a transition towards unified platform engineering capabilities that bridges the gap between traditional IT operations and digital innovation. In this talk we explore key strategies, challenges faced, and the outcomes so far of this journey, offering insights that can be applied to other organisations towards a future-proof IT ecosystem.
